It's not necesary to be home for delivery. We will drop off the box outside your house, where you can find it when you return home. If you have a special request for where you would like your box placed, please let us know and we'd be happy to accomodate you. What happens on hot summer days? Or rainy days?
We always try to leave your box under cover, and this helps protect your box in both sunny and rainy weather. You can also leave us a cooler by your door that we can place the produce in to protect from both heat and rain.What if I live in an apartment, gated community or secure building?
You can provide us with either a key or code that can get us in or arrange for an office/manager person to buzz us in. We can also leave your produce in the office until you can pick it up. It may even be possible to have your box delivered to your workplace or a neighbor's, friend's, or family member's house. Please contact us and we'll figure something out. We'll find a way to get you your produce!What do I do if I need to skip a delivery for any reason?
Going on vacation, business trip, whatever? No problem! Just log in to your account before your delivery cut-off and click "Skip Deliveries." Enter the date range during which you don't want to receive deliveries and click save. (Please note, you must set this up prior to the cut-off for the first delivery you want to skip)
What if I want to cancel?
Since you are not under contract, you may cancel at any time by calling our office at (916) 905-2212. Please note-cancellations must be made before your delivery cut-off. See our terms and conditions
for more info. When do I get my first delivery?
The date of your first delivery depends on a few factors, like what area you live in and when we receive your info. When you place your order, you will be given a choice of a delivery date within the next four available delivery dates for your area. See our delivery schedule
to determine your delivery day.What if I refer your service to someone else?
We appreciate your referrals greatly. As a way of saying thanks, we would like to offer one free regular box for every customer you refer to us. Please remind your friends and family to let us know who sent them our way so that we can thank you properly. What if I'm not satisfied with something in my box?
If for any reason you're not satisfied with the produce you received, please don't hesitate to let us know and we will gladly replace it in your next box. You can email us at firstname.lastname@example.org or call us at 916-905-2212.What do I do with the used produce box?
Please fold the used produce box and leave it outside on the day of your delivery and we will pick it up when we bring your new box of fresh produce.